🛍️ Shop at Kayla – Refund & Returns Policy

⏳ Return Window

You have 30 days from the date of purchase to request a return or exchange. Unfortunately, we cannot offer refunds or exchanges beyond this period.

✅ Return Eligibility

To qualify for a return:

  • Items must be unused, in original condition, and in their original packaging.
  • A valid receipt or proof of purchase is required.

Please do not send items back to the manufacturer.

🚫 Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary items
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software
  • Select health and personal care items

⚠️ Partial Refunds May Apply

Partial refunds may be granted in the following cases:

  • Books with visible signs of use
  • Opened media (CDs, DVDs, VHS tapes, software, video games, cassette tapes, vinyl records)
  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

💳 Refunds

Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within a few business days.

🕒 Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account.
  2. Contact your credit card company—it may take time to post.
  3. Contact your bank—processing delays are common.

Still no refund? Reach out to us at refunds@shopatkayla.co.za.

🏷️ Sale Items

Only regular-priced items are eligible for refunds. Sale items are final and non-refundable.

🔁 Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, email us at refund@shopatkayla.co.za and send your item to 62 Kya Sands.

🎁 Gift Returns

If your item was marked as a gift and shipped directly to you:

  • You’ll receive a gift credit for the return value.
  • Once received, a gift certificate will be mailed to you.

If the gift was sent to the giver first, the refund will go to them, and they’ll be notified of your return.

📦 Shipping Returns

To return your item, email us at returns@shopatkayla.co.za

  • You are responsible for return shipping costs.
  • Shipping fees are non-refundable.
  • If a refund is issued, return shipping costs will be deducted.

For high-value items, consider using a trackable shipping service or purchasing shipping insurance to ensure their safe delivery. We cannot guarantee receipt of returned items.

❓ Need Help?

For any questions regarding returns or refunds, contact us at support@shopatkayla.co.za